Note for the F-100 team: this is a corrected replacement for the body of the
existing /refunds_returns/ page. The live version tells customers to email
support@f100.life, a domain with no MX records — that mail cannot be delivered.
Paste this over the existing page content; do not create a new page or the URL will change.

30-day guarantee

If it isn’t for you, tell us within 30 days of delivery and we’ll make it right.

Returns

We accept returns of unopened, unused product in its original packaging within
30 days of delivery.

Because these are consumable food products, we can’t resell an opened bag — but if you
opened it and something is genuinely wrong with it, don’t return it, just email us. Off flavour,
damaged seal, anything that isn’t right: we’ll replace or refund it. We’d rather sort that out
than have you sitting on coffee you won’t drink.

How to start a return

Email support@f-100.life with:

your order number
what you’re returning and why
a photo, if the product arrived damaged or incorrect

We’ll reply within one business day with return instructions. Please don’t ship anything back
before you hear from us — unannounced returns are hard to match to an order.

Return shipping

If the product is defective, damaged, or not what you ordered, we pay return
shipping and send a prepaid label. Otherwise return shipping is at your cost.

Refunds

Once your return arrives and we’ve checked it, we’ll refund your original payment method
within 7–10 business days. Your bank may take a few days more to show it.
Original shipping was free, so there’s nothing to deduct there.

Subscriptions

Cancel any time at My subscription — no fee, no
minimum number of shipments. If a renewal shipped sooner than you expected, email us within 7
days of the charge and we’ll refund it, even if the bag has been opened.

Damaged, missing or wrong items

Questions

support@f-100.life · see also
Shipping Policy.